Registration

Dislike waiting in line? This position is for you!

Purpose & Impact of Position: Complete patient check-in and input/confirm demographic information for patient appointments

Qualifications/Requirements:

• 1+ days/month 9:30 a.m. - 3:30 p.m.
• Basic computer skills

Volunteer Work Location(s): On-site clinics (Athens, Crab Orchard, Decatur, Gatlinburg, Rutledge, Washburn)
# Volunteers in this position at each clinic: 1-2

Location of Needed Items: Computer found in computer box on clinic 

Position Details:

• Most important for every position is treating each person with dignity and respect and establishing a compassionate environment by providing support to patients, friends, and families as needed
• Builds rapport with each patient to help him/her feel comfortable coming to the clinic, while also respecting each patient’s time and that the clinic needs to maintain patient flow
• Maintains and ensures patient privacy
• Arrives before beginning of clinic for announcements and group prayer
• Upon arrival at the site, obtains needed items, sets up station, and logs into Athena
• Greets and introduces self to the patient and the following:
  • Asks patient to state his/her DOB to confirm correct chart
  • If patient is new to the clinic, confirms he/she completed new patient paperwork (if not completed, gives him/her forms)
  • If patient is a resident of Tennessee and not yet signed up for CoverRx, ask him/her to fill out a CoverRx application
  • Completes patient check-in and confirms/updates the following (details on Athena training page):
    • Contact details (address, phone, email, & emergency contact)
    • Privacy/confidentiality information (updated annually)
    • Demographic information
  • Discusses patient portal with all patients who are not yet signed up
• Cleans table and chairs between patients
• Provides other assistance or support when needed
• Coordinates with Site Manager regarding next station for patient and any concerns, issues, and/or needs throughout clinic day
• At end of shift: 
  • Cleans/reorders and helps reload clinic
  • Records any needed supplies on restocking sheet and/or makes needs list (when necessary) and gives to Nurse Manager or Site Manager
  • Signs Volunteer Service Hours log and returns badge