Clinic Partner-Site Operations Overview

All Clinic operations are under the general supervision of a physician and the SMLC Quality Committee. At each clinic, volunteers and staff help unload and set up their appropriate stations (with reasonable accommodation for those who would like assistance), so that everything is ready for patients before they arrive. After setup, all staff and volunteers participate in a meeting huddle to discuss pertinent items for the day, undergo COVID screening when appropriate, and receive name badge and patient schedule for the day. Then for those who would like, we pray together before parting to each appropriate station. All communicate and coordinate with the Site Manager throughout the day regarding patient flow and/or any issues/concerns. At the end of the clinic day, all volunteers and staff participate in clean up and reload (again, with reasonable accommodation – we are happy to help each other!). Together, we help people live their healthiest lives and we have fun! 

"The clinic has offered me the chance to work with an amazing group of people (I truly mean this). The patients who come seem to be so appreciative of the work you do and the medical care they receive. I hear them say, "God Bless You", so they know the healing hands of Jesus are involved. The clinic has a loving atmosphere that offers hope to anyone entering-workers and patients." -SMLC Volunteer

Clinic Day Schedule

Click here for the SMLC monthly schedule
8:00 a.m. EST     Mobile Clinic leaves Warehouse (drive from Knoxville to most clinic sites is around 1-1.25 hours) 
9:30 a.m.    Volunteers arrive at partnership site and begin unloading/setup
10:00 a.m.    First patient appointment (9 a.m CST in Crab Orchard)
2:00 p.m.    Last scheduled patient appointment
~3:30 p.m.    Depart partnership site (SMLC aims to return to Knoxville by 5:00 p.m.)

*Lunch is taken by rotation as work load allows. Please bring a sack lunch with you.

Partner-Site Setup

The graphic below displays the typical on-site layout of stations. 

• Medium blue: on clinic
• Dark blue: both on and off clinic
• Light blue: off clinic

Dress Code 

Clinical Volunteers: Scrubs or professional dress, comfortable and modest with name badge. For volunteer and patient safety during the pandemic, please bring a mask that covers your nose and mouth.

Non-clinical Volunteers: professional, yet comfortable and modest with name badge. For volunteer and patient safety during the pandemic, please bring a mask that covers your nose and mouth.

*You will receive your badge at your clinic site (badges remain stored with the Clinic).

Safety Procedures

For every arrival or departure of the SMLC mobile unit, everyone should clear the landing area, and then one person guides the front of the clinic and another person directs from the back. 

Though the following scenarios are rare, these procedures are in place for both volunteer and patient safety. Please let the Site Manager or Nurse Manger know if you have any questions. Thank you for helping keep everyone safe! 

• Patient collapses: call Triage Nurse to assess then call 911 if needed (familiarize yourself where AED is located on clinic)
• Patient appears severely ill or injured: call Triage Nurse to assess 
• Patient is violent, combative, and/or intoxicated: call Nurse Manager or Site Manager to assess then call 911 if needed 

Volunteer-related Circumstances:

• Volunteer becomes ill and/or needs to cancel shift: please notify Nurse Manager  
• Precarious weather develops: follow directions of Nurse Manager or Site Manager 
• Fire in the building or clinic: be aware of exits (including exit windows) and assist patients in exiting quickly
• Any other safety concern: notify Nurse Manager and/or Executive Director

Please let us know if you have any questions! We look forward to serving with you.