St. Mary's Legacy Clinic Training

Through education, development, and training, our goal is to support adaptability and enable excellence in care and operations at SMLC.
SMLC training aims to help you:

1. Learn the core of necessary material
2. Apply information to real-world situations
3. Receive immediate feedback and refine your understanding
4. Repeat the cycle

How we train

Think 80/20. We apply the Pareto Principle by focusing training on the 20% of task(s) that are 80% of job. The balance can be acquired by on-the-job training and activate peer learning.

Apply learning to real-world situations. We train to real-world projects, role, and task responsibilities in workshops and on the job so that we can apply what’s learned in real-time, shorten the feedback loop, deliver outcomes, and encourage “aha” moments.

Leverage guided learning. Rather than provide training at specific intervals, guided learning embeds continuous learning into a live application. Think on the job training that is role specific, context-sensitive, and personalized. This is especially applicable for functional leads, volunteer on-boarding, cross functional teams, IT, and end-user training.

Personalize content. We strive to personalize training so that it adapts lessons based on volunteer performance, tailoring content to each volunteer’s needs, learning style, and delivery method.

Provide ongoing support. We provide further support after a learning session via a combination of on-the-job training and online support ensures that one can apply to specific challenges.

Activate peer learning. When you account for the fact that humans tend to learn as they teach, peer learning offers a way to support rapid, just-in-time learning, while strengthening the existing understanding your volunteers have about concepts. We offer periodic peer learning workshops, to connect those who are willing to teach specific skills with colleagues who want to acquire such skills.

Engage in micro courses. We aim to offer short, bite-sized learning opportunities, which can take the form of digestible, hour-long courses on topics of relevance to a volunteer’s immediate challenges or opportunities.